Human Centred Design

2 days

Jardines Learning Academy

Welcome!
Overview

As part of the Jardines Digital, IT & Innovation Academy, this course is a journey with pre work,  workshop  and virtual check-in designed to help you put customer needs at the heart of innovation and service improvement. You will learn the key methodologies behind innovation and learn how you can apply and introduce this within your organization.

 

Hyper Island experiential learning workshop helps participants learn transferable skills that can be directly applied to their own workplace and career.  Where appropriate and relevant, we will draw on current and emerging international, local & Asian perspectives and case studies; and help participants consider the legal, social and ethical issues involved.

 

In this virtual journey, you can expect making, playing and reflecting:

  • Our virtual sessions will not require you to participate in a webinar for hours and hours. We will work on different tools together and engage in active discussions.
  • Learning online should be fun and that's what we've done. 
  • Reflection is a key part of a learning cycle, where you will begin to find ways to apply your learnings back at work.

 

Indicative Content

Design Thinking Fundamentals

Introducing the principles driving the Design Thinking methodology and the process steps before diving deeper into the key focus area of the day.

  • How to Treat a Problem 
  • How to Treat an Idea
  • How to Treat a Solution
5 Why's

Uncover the power of probing. Explore a problem in-depth. Uncover and learn how to question assumptions. 

Jobs to be done

"Customers don't buy products or services, they hire solutions to get the job done" Learn the Jobs to be done concept to understand the underlying needs of people.

Reframing

Learn how to look at a problem differently. Oftentimes, we have underlying assumptions that hinder us from seeing a situation from a different perspective. Get creative with how you address problems and widen the opportunity space for innovative solutions to flourish.

Experience Mapping

Learn how to build and map customer experience journeys with the “Making a Toast” framework for experience mapping. A method that harnesses the collective creativity and perspectives of the team to generate solutions.

Ideation

Learn how to generate ideas with the use of various divergence techniques. Narrow them down by using a convergent technique. 

Improving a customer experience

Learn how to map out and enhance a customer journey with a case example. Together with your team, you will empathize on the customer's experience and learn how to create an ideal version by applying the tools and techniques that you have learned throughout the day. 

Bringing Ideas To Life

Explore ways to develop prototypes as a first step to bringing ideas to life.

 

 

Post course assignment- Application of concepts and tools back at work through post course assignment.

Questions?

Please reach out to: learning@jardines.com

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Hyper Island designs transformative learning experiences to enable growth for individuals and for businesses. Unlike typical education or service providers, we follow a tried-and-tested methodology and a wide network of real industry experts. Through our global network of schools and business services, we put people at the heart of innovation, leadership and change for success today and tomorrow.